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Click below for quick direction to our detailed refund and shipping policies.
Payment and Orders
1. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
2. Is it safe to make payments on your website?
Yes, our website uses secure encryption (SSL) to ensure that your payment and personal information are protected.
3. Can I cancel or modify my order after it's placed?
Once an order is placed, it is processed quickly. If you need to cancel or modify your order, please contact our customer service within 1 hour of placing the order for assistance.
Shipping and Delivery
1. What are your shipping options?
We offer standard shipping (free shipping on orders over $50USD).
2. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping rates and delivery times vary depending on the destination.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier's website.
4. What should I do if my order is delayed?
If your order hasn't arrived within 20 days, please contact our customer service team with your order details, and we will assist you in locating your package.
Returns and Refunds
1. What is your return policy?
We accept returns within 10 days from the time you receive the product, as long as the item is in its original condition and packaging. Please contact our customer service to initiate a return. storesupport@lyonship.com
