Shipping
Enjoy free shipping on all orders over $50-USD, with tracking available for added convenience. Your order will receive a tracking number sent to your email or phone via text, depending on your contact preference during checkout. Processing times can take up to 1-3 days. Tracking numbers are provided immediately after the processing stage is complete.
At Lyonship we find products directly from the source to try and pass off the savings to you. This means that products purchased come directly from the warehouse they are made, and if you purchased multiple products they will be combined into one package for added convenience.
We strive for the best and most reliable service for customers all over the world. Shipping times may vary depending on where you live. The combined average of processing and shipping time to the United States is 1-2 weeks. We cannot guarantee your products will arrive in that time frame due to shipping delays by the carrier or other unforeseen issues that may arise.
Once your order is shipped, you will be sent an email or text with the tracking number. If your order is taking longer than 2 weeks or seems to be stuck in transit (appears to no longer be moving), please reach out to us with your order number so we can look into the issue and come to a resolution that works best for you.
Returns & Refunds
We want to make sure you are completely satisfied with your purchase. If you experience an issue with your order such as receiving an incorrect item or the item is damaged/defective, please reach out to us immediately so we can make it right.
You have 20 days from the day you receive your item to initiate a return. We want to make it as hassle-free as possible for you. If you are wanting to return an item, simply reach out to us with your order number as well as a reason why you are wanting to return the item. Attaching images or videos of the item if it is damaged or defective will help speed-up the process.
Return rules summary:
- Returns accepted for 20 days
- Free return shipping
- No final sale items
- No restocking fee
